About Cognigy
Cognigy, a market leader in Conversational AI, powers up enterprise contact centers to exceed customer expectations, improve agent satisfaction and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service, with a suite of solutions including Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy.AI gives the enterprise what it needs to deliver always-on, personalized service experiences at scale, on both voice and chat.
Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.
Why you’ll love working at Cognigy: our promise to you
We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.
We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts:
Team, Trust, Transparency, Technology.
Your new role
Join our engineering department, where you'll become part of an ecosystem designed for innovation and excellence. Our structure features cross-functional development teams dedicated to continuous improvement, feature enhancement, and the creation of new products. These teams are supported by our Quality Assurance (QA) and Site Reliability Engineering (SRE) groups, ensuring product delivery and stability. In addition, you'll work closely with our Product & People team, a Software Architect, and our VP of Engineering, all united in tackling new challenges, fostering innovation, and guaranteeing both product success and customer satisfaction.
Given the complexity of our platform, this role requires a strong technical foundation and the ability to engage deeply with engineering topics.
As a Technical Product Owner, you will be responsible for defining, prioritizing and maintaining the Product backlogs, the Product Delivery plans and roadmaps to ensure the correct focus is maintained on product goals. You will act as an Agile ambassador, and actively take responsibility for products and shape the working environment.
Technical Product Owner
Job location: on-site in Düsseldorf or remote in Germany
Your challenge:
- Plan and launch new products and features that contribute to the global roadmap.
- Work closely with the product management team to analyse data, write detailed and actionable product requirements, user stories and acceptance criteria.
- Work with software architects, tech leads and software engineers to define and document technical requirements for product features.
- Translate complex technical concepts into clear, actionable requirements, ensuring alignment with engineering feasibility and architectural standards.
- Define and track KPIs to measure product success and guide future development. Use data-driven insights to make informed decisions and adjustments.
- Maintain a refined and evolving product backlog that drives both near term iterative optimizations and long-term innovation.
- Drive acceptance testing before feature/product launches.
- Lead and participate in agile ceremonies such as the refinement and sprint planning.
- Coordinate and collaborate with cross functional teams to ensure successful product launches.
- Work together with Technical Writers to document product capabilities, project progress, and release notes.
Requirements
About you
- Minimum of 3 years of experience as a Technical Product Owner, with a focus on SaaS platforms.
- Strong understanding and experience with Agile methodologies (e.g., Scrum/ Scrumban).
- You have a strong technical mindset and ideally some hands-on experience as a Software Engineer. This helps you understand our complex AI platform and work closely with our engineering teams. Experience in the Conversational AI or Contact Center industry is a big plus.
- You enjoy analysing data and searching for the best ways to visualize information, to enable effective data-driven decision making.
- You have a highly analytical and curious intellect, as well as the ability to quickly familiarize yourself with complex problems.
- You can balance short-term priorities with long-term goals while meeting deadlines even under time pressure and improvise when roadblocks are reached.
- You are a highly motivated team player with a hands-on and “nothing-is-impossible" mindset and develop solutions proactively and independently. You are a continuous learner keeping skills and knowledge sharp through ongoing education and curiosity. You have the ability to build excellent working relationships internally and externally with excellent communication skills in English.
Benefits
Life at Cognigy: what we offer you
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:
- Attractive and performance-oriented salary
- Company Pension Scheme
- 25 days paid leave, plus 5 floating days, plus public holidays
- Unique opportunity to help build and shape the company, with little hierarchy
- Flexible working options
- Colleague recognition, reward and celebration events
- Global Employee Assistance Program
- ClassPass membership, giving you access to a variety of fitness and wellness experiences
- Ongoing learning and development opportunities, including LinkedIn Learning
- One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
- Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more
Equal Opportunity Employer Statement: Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
