Who We Are
Senstar is a global leader and innovator in Security Solutions, dedicated to delivering cutting-edge technology that helps organizations across industries safeguard their most valuable assets. Our proven track record of excellence and commitment to innovation ensures that we provide comprehensive, high-quality solutions to meet the ever-evolving security needs of our clients.
We Are In Search Of...
A Technical Support Specialist who thrives on solving problems, is passionate about customer experience, and enjoys working with cutting-edge security technologies. This position provides critical front-line support for our integrated portfolio of products, including intelligent video management, analytics, access control, and perimeter intrusion detection systems.
You will diagnose, troubleshoot, and resolve technical issues, collaborate with cross-functional teams, and ensure a high standard of service is delivered to our global customer base. This is an ideal opportunity for someone with strong technical acumen, excellent communication skills, and a passion for technology and customer satisfaction.
KEY RESPONSIBILITIES
- Respond to support requests via phone, email, and web, creating and managing case files
- Diagnose and resolve hardware/software issues across a range of Senstar products
- Document all technical interactions using the case management system
- Ensure compliance with service level agreements (SLAs) for response and resolution times
- Reproduce and document software issues, escalating where appropriate
- Contribute technical content to the internal Knowledgebase
- Support internal teams and provide timely, professional customer service
What you bring…
- Minimum 2 years' experience in a Tier 1 or Tier 2 Technical Support role
- Proficiency with Windows Server (2016/2019/2022) and Windows 10/11
- Strong understanding of networking protocols and troubleshooting
- Intermediate skills in Microsoft SQL Server (2014/2016/2019)
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users
- Customer-focused mindset and team-oriented attitude
- Post-secondary education in Computer Science or equivalent experience
- Willingness to pursue relevant industry certifications
What We Offer…
- Collaborative & Innovative Culture: Join a passionate, results-driven team where collaboration and innovation are at the core of everything we do. Your contributions will be valued, and your ideas will help drive success.
- Continuous Professional Development: We are committed to your growth, offering ample opportunities for learning and advancement within a fast-paced, evolving industry.
- Global Exposure: Collaborate with colleagues across the globe, gaining experience and insights into diverse international markets while expanding your professional network.
- Work-Life Balance: Enjoy a flexible work environment that promotes work-life balance, allowing you to thrive both personally and professionally.
- Competitive Compensation & Benefits: Receive a competitive salary, performance-based incentives
- Accessibility and Inclusion: At Senstar, we are committed to building an inclusive and accessible environment that includes a variety of backgrounds, perspectives, and skills. We firmly believe an accessible and inclusive workplace makes us stronger, more competitive, and innovative. Should you require an accommodation through any stage of the recruiting or hiring process, please let us know.
If you're ready to join a forward-thinking team, showcase industry-leading solutions, and make an impact on a global scale, apply now and help us shape the future of Security!
