Patient Care Engagement Coordinator

Summary Statement

At Ottobock.care, we believe the future of healthcare lies at the intersection of human connection and cutting-edge innovation. As part of Ottobock, a global leader in prosthetics, orthotics, and mobility solutions for over 100 years, our clinics are empowered with the latest technologies, best practices, and a shared mission to restore mobility and transform lives.

We have an exciting opportunity for a remote Patient Care Engagement Coordinator to manage leads and support overall patient engagement from intial contact to appointment. The ideal candidate has a customer-first mindset, strong administrative skills, and is comfortable working across systems, teams, and communication channels. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.

Duties & Responsibilities

Manage and qualify inbound leads from marketing/referral channels in Salesforce.
Maintain communication via phone, email, and text to schedule consultations.
Ensure timely follow-up to improve conversion and patient satisfaction.
Accurately track lead activity and records in Salesforce.
Schedule and confirm patient consultations with appropriate clinic teams.
Reduce no-shows through reminders and follow-ups.
Communicate financial and documentation requirements.
Coordinate collection of medical records from referring providers.
Deliver weekly reports on lead volume, conversion, and campaign performance.
Collaborate with clinics and marketing to align scheduling with goals.
Recommend process improvements for engagement workflows.
Enter patient demographics and insurance details into EMR.
Support insurance authorizations and documentation compliance.
Assist with audit preparation (ABC, Medicare).
Adhere to HIPAA and corporate compliance standards.
Maintain knowledge through ongoing training and development.
Perform additional duties and projects as assigned.

Qualifications

• High school diploma or equivalent.
• One year of office administrative experience, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.
• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Demonstrated ability in critical thinking and problem-solving.
• Excellent organizational, analytical, and time management skills

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%