To support our growth, we’re looking for a customer-obsessed IT Lead Manager at our headquarters in Berlin who strives to build high quality products in one of Berlin's top Startups.
About Nelly
At Nelly, we streamline practice management and eliminate paper chaos. Our digital solutions include patient check-in, real-time document handling, and efficient billing with digital invoices and factoring, all accessible via smartphones. Backed by top investors like Lakestar, GFC, b2venture, and Motive Partners, we aim for rapid, sustainable growth.
Europe has over 1 million medical practices helping millions of patients daily. Small improvements in patient handling can significantly impact society. However, most practices still rely on paperwork and manual processes. We’re on a mission to change that!
We believe medical practitioners should focus on treating patients, not administrative tasks. Our solutions let practices concentrate on patient care, while digital documents and invoices are handled with no time.
What you’ll get to do
- Own operational team IT processes, environments, tooling and remote access
- Lead QA efforts for third-party integrations and interface testing (e.g., VDDS, GDT JSON-based APIs)
- Develop and maintain internal test environments using virtual machines (VMs)
- Ensure system reliability through proactive monitoring, speed tests, and log analysis
- Serve as the go-to technical contact for our customers
- Partner closely with Support and Product to troubleshoot issues and drive resolution
- Lead and mentor IT team members, supporting growth through coaching and clear ownership
- Manage IT-related projects, timelines, and stakeholder communication
- Drive automation initiatives via scripting and process improvements
What You Bring
- 5+ years of professional experience in system administration or IT consulting
- 2+ years leading IT teams
- Experience with interface integrations, ideally in healthcare and/or factoring environments
- Background in quality assurance and test environment management (VM setup & maintenance)
- Familiarity with medical practice workflows and the realities of IT in clinical settings
- Strong mentoring skills and a collaborative, people-first leadership style
- Skilled in project management, including risk mitigation and stakeholder updates
- Excellent communicator—able to bridge technical and non-technical audiences
- Language skills German (C1), English
- Solid understanding of networking fundamentals, monitoring, and troubleshooting
- Experience reading and debugging logs, especially from remote environments
- Confident handling of RDP, VPNs, and port configurations in distributed setups
- Experience with monitoring tools for logs or interface availability
- Basic SQL/database knowledgePowerShell scripting and automation for Windows environments
- Familiarity with DevOps or deployment workflows
Technical Skills
Nice to have:
What we offer
- Competitive salary
- Top of the line working equipment
- Generous budget for learning and development activities
- Flexible working hours and hybrid work mode in Berlin
- 4 weeks workation possibility
- Cozy and dog friendly office in the city centre
- BVG Ticket or Swapfiets subscription
- Urban Sports membership
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