Head of Inside Sales (m/w/d)

For our office in Hamburg Altona we are looking for an Head of Inside Sales to lead and develop our internal sales team at the Hamburg office. You will play a central role in ensuring efficient sales operations, strong customer relationships and cross-departmental collaboration.

Key responsibilities:

• Team leadership & development: Lead and motivate the inside sales team, promote a solution-oriented work culture and support professional growth within your team.

• Sales process management: Organize, coordinate, and continuously improve internal sales workflows - from initial customer contact and quotation preparation to order processing.

• Process coordination: Collaborate closely with the Country Manager, Technical Department, Procurement, and Logistics to ensure seamless customer service.

• Manage key accounts: Independently manage selected key accounts and coordinate complex inquiries and projects.

• Controlling & reporting: Monitor key performance indicators, generate reports and derive actionable strategies to improve efficiency and service quality. Report and evaluate results with the Country Manager.

• Development: Identify market opportunities and threats, propose initiatives and ideas to address them and discuss these with relevant management and executive teams.

Your profile:

• Completed commercial or technical education, ideally supplemented by further training or a degree in Sales, Business Administration or Engineering.

• Several years of experience in inside sales, preferably within industrial or technical environments, along with initial leadership experience.

• Strong communication skills, a collaborative mindset and entrepreneurial thinking.

• A hands-on, professional attitude and a strong focus on quality and results.

• Fluency in German and English (spoken and written). Dutch is an advantage.

• Experienced in working with CRM systems and Microsoft Office.

What we offer:

• A leadership role with a high level of responsibility and creative freedom in an international organization.

• A modern workplace with flat hierarchies, direct communication channels and a professional working environment.

• Comprehensive onboarding and ongoing opportunities for personal and professional development.

• Competitive salary package including benefits and long-term career prospects.

• A varied and impactful role in a dynamic industrial services company with global reach.