Company Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
We are on the lookout for a UX Researcher (6 Month Maternity Cover) to join the Quick Commerce UX Research team on our journey to always deliver amazing experiences.
Be part of redefining how customers experience quick commerce. You’ll help build technology that scales our non-food offerings, reaching new market segments and driving revenue growth. By innovating within our Quick Commerce Team, you’ll make Delivery Hero the go-to platform for a broad range of products, helping us grow faster and deliver more value to customers around the world.
This is a great opportunity for a mid-level researcher to work across tactical research and research operations, helping ensure we continue delivering high-quality insights that drive meaningful user-centered outcomes.
As a UX Researcher , you will independently plan and execute research activities, apply appropriate methods, and collaborate closely with cross-functional teams. You’ll contribute to research projects while supporting day-to-day research execution, documentation, and communication.
Plan and Execute Research: Plan, scope, and conduct mixed-method research including usability tests, surveys, user interviews, and desk research.
Research Methods: Apply a range of methodologies such as usability testing, discovery interviews, and surveys to uncover deep insights and validate design and product hypotheses.
Insight Generation: Conduct data analysis, synthesize findings, and communicate insights to inform product and design decisions.
Research Operations: Support the maintenance and evolution of research repositories, templates, and internal research tools. Contribute to templates, playbooks, and scalable research frameworks.
Stakeholder Collaboration: Work closely with product managers, designers, and other team members to align research goals and share actionable insights. Promote consistent research practices across teams.
Impact Documentation: Help track and document how research insights are adopted and contribute to business and user outcomes.
Qualifications
2–4 years of UX research experience, ideally within product or digital teams.
Familiarity with mixed-methods research and synthesizing insights from both qualitative and quantitative data sources.
Proficiency in planning and executing user research studies independently.
Solid understanding of usability testing, surveys, and generative research methods.
Ability to craft research questions and synthesize multiple data sources into coherent insights. Familiarity with research tools and operations frameworks is a plus.
Knowledgeable in:
Qualtrics (for survey design and analysis)
Excel/Google Sheets (for data organization and light quantitative analysis)
Condens (for research repository and tagging)
Figma / Figma Jam (for ideation and presenting insights)
Jira (for workflow and stakeholder tracking)
Additional Information
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
