At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Technical Support & Training Manager
Key responsibilities
In this role, you will provide L3-level technical support for PLC, HMI and drive-based applications – including cloud connectivity – within the Motion Drive Product (MODP) portfolio. You will act as an expert contact for customers, partners, and internal stakeholders, ensuring reliable pre- and post-sales support and contributing to the continuous development of the technical ecosystem around our PLC solutions.
The work model for the role is: onsite / hybrid. #LI-Onsite / #LI-Hybrid
This role is contributing to the Motion Drive Products division in Heidelberg. Main stakeholders are customers, partners, local sales teams, technical support colleagues, product management, R&D and global support functions.
You will be mainly accountable for:
Providing technical support for customers and partners regarding PLC, HMI, drives and cloud-connected automation solutions
Coordinating with local and regional technical support units to resolve complex technical issues by understanding customer problems and reproducing them for effective troubleshooting
Delivering technical trainings to internal and external stakeholders inside and outside ABB
Preparing and maintaining technical documentation, and managing hosted infrastructure - such as application notes and example- on cloud platforms
Supporting customers with order-related technical queries and coordinating resolution with internal teams
Gathering customer and market feedback, sharing insights with Product Management and Product Marketing, and conducting benchmarking to support strategic product development
Ensuring a high-quality customer experience through clear communication and regular updates
Support Pilot 0 tests for new products and features
You will join a dedicated and highly skilled technical support team, where you will be able to contribute your automation expertise and collaborate closely across functions and countries.
Qualifications for the role
Degree in automation engineering, electrical engineering, mechatronics or similar; alternatively, completed vocational training as an electronics technician for automation technology or in a related technical field
Proven programming and configuration skills of PLC, HMI and drive systems (ABB or comparable platforms)
Strong troubleshooting abilities for diagnosing software/ hardware faults; familiarity with tools such as Wireshark, basic Linux knowledge is beneficial
Logical thinking skills to trace issues through PLC code and system architecture
Familiarity with IT/networking industrial communication protocols and cloud connectivity
Ability to read and interpret technical schematics and drawings
Strong customer focus and structured problem-solving approach
Good command of English and German, both written and spoken
Benefits
Employee Assistance Program
Accident Insurance for Business Trips and Assignments
ABB Children's Holiday Home
Family Care Leave
Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference.
ABB AG
+49 (0) 621 381 3500
Join us. Be part of the team where progress takes place, industries transform, and your work shapes the world.
Run What Runs the World.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
