Head of HR Operations Europe (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

The Head of HR Operations Europe (m/f/d) will play a key role in shaping the People Operations unit, driving operational excellence, and leading international teams. This role reports directly to the Director of People Europe and India and is responsible for enhancing employee experience, compliance, and process efficiency across the region.

About the Role

Leadership and Management:

• Lead the People Operations Teams and Specialists directly and indirectly across Europe 

Operational Excellence:

• Develop and implement a People Operations strategy with a particular focus on consistent, accurate and compliant payroll, benefits and mobility administration, to enhance operational excellence, streamlining processes and ensuring efficiency
• Ensure the efficient, effective and compliant delivery of People Operations services across all European regions, including employee lifecycle management, HR-, payroll-, tax- compliance, payroll, mobility, benefits, and HRIS management
• Drive optimization and excellence in payroll processes across Europe, ensuring local teams and external payroll providers deliver high standards in areas such as Payroll Data Preparation, Validation, Third-Party Coordination, Payroll Review, Discrepancy Resolution, Financial Reporting, Data Privacy, Reconciliation, Post-Payroll Processing (including employee queries), Audit Reviews, and KPI Tracking
• Standardize and optimize “Hire-to-Retire” People Operations processes to ensure consistency, efficiency, and compliance across all regions in close alignment and partnership with the HR Tech team
• Lead initiatives to enhance employee experience and engagement through streamlined processes and responsive HR support

Global Collaboration:

• Build and maintain strong relationships with regional HR teams, People Partners, Talent Acquisition teams, Compensation & Benefits, People Experience, Finance and Accounting stakeholders and Business Leaders to ensure alignment and support for global People Operations initiatives
• Act as a key point of contact for regional HR teams, providing strategic guidance and support on complex People Operations issues, local and global, internal and external audits as well as internal and external reporting
• Lead and guide the external payroll service provider, monitor and evaluate their performance to enhance quality and efficiency
• Ensure that necessary information to Accounting is provided, related to pensions and personnel-related provisions

Change Management:

• Drive and support transformation towards more efficient, streamlined and excellent People Operations standards, ensuring that People Operations processes are adaptable and scalable to meet the evolving needs of the business
• Lead communication and training initiatives related to People Operations transformation, ensuring that teams are well-prepared, informed, and fully engaged, keeping all stakeholders aligned and up to date

Compliance and Risk Management:

• Ensure compliance with local, regional, and global employment laws and payroll tax regulations, mitigating risks and ensuring that People Operations practices are legally sound
• Develop and maintain global HR policies and procedures that are aligned with the company’s values and strategic objectives

About You

• Proven experience (12+ years) in a senior People Operations role, with a strong focus on European markets and international HR management
• Demonstrated success in leading and developing high-performing teams, both directly and indirectly, across multiple regions
• In-depth knowledge of HR operations, including employee lifecycle management, HR compliance, payroll, taxation, social security contributions and benefits administration
• Strong understanding of global employment laws and regulations, with the ability to navigate complex compliance issues, as well as navigate the teams through internal and external audit processes
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Strategic thinker with a hands-on approach to problem-solving and process improvement
• Experience with HRIS (ideally Workday) and other HR technologies, with the ability to leverage data, systems and AI to drive operational efficiency
• Ability to manage change and organisational transformations effectively and lead People Operations initiatives in a dynamic, fast-paced environment
• Fluent in English and German; additional languages are a plus

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! 

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. 
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. 
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. 
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. 
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. 

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you! 

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