HR Services Coordinator IV
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The HR Services Coordinator IV (Career Support level) has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Assists with the execution of HR processes and responds to Service Now chats and Tier 1 cases. May assist with Tier 2 queries. Normally receives little instructions and general instructions on new assignments.
Responsibilities
Life Cycle and System Updates
Executes all Tier 1 employee lifecycle change processes, including: new hire and termination processes
Understands HRS processes on a moderate level while using considerable judgement in resolving issues or making recommendations
Follows more complex procedures with assistance and escalates as appropriate
Recognizes and provides solutions to employee questions
Supports all country processes within region, as well as global processes.
Maintains HR Systems data and files, helping to ensure accuracy, completion, and that all are up-to-date
Adjusts to HR Systems updates as needed and learns moderately complex changes quickly; engages in system UAT
Gives guidance to HR and line managers on standard reporting
COE Process Expertise
Has a proficient understanding of programs and COE processes
Able to answer COE type queries, guide line managers and employees to relevant information and escalates if appropriate
Able to handle medium complex COE processes
Operational Excellence
Assists with maintenance of HRS knowledge library including replacement of translated content
Assist with knowledge base and HR Systems navigation to resolve moderately difficult employee and manager queries including Workday and HR library
Understands and executes on SLA and KPI's
Provides excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines
Understands and follows moderately difficult compliance requirements for SOX, Employee Data Governance and other policy requirements
Ensures data accuracy and integrity with all transactions, communications and stakeholder support
Project Management
May support smaller projects or translation validation as needed
Qualifications
High school diploma/GED required
Proven years of related experience, or equivalent experience preferred
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
