WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT FRANKFURT, GERMANY!
Excis is a global IT support leader globally, driven
by innovation and collaboration. We’re looking for a proactive Desktop Support
Technician to manage hardware, software, and IT assets across multiple
locations. Join us for a rewarding career in a supportive, family-like
environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
Start your journey with Excis and grow with us!
What You’ll Do:
- Provide end-user
support for Windows 7–10, Active Directory, GPOs, Office 365, hardware
troubleshooting, antivirus solutions, and helpdesk ticketing systems; manage
mobile devices (iOS/Android) and ensure device security through enterprise
encryption.
- Diagnose and resolve
technical issues efficiently using strong analytical and troubleshooting
skills; manage Windows devices via Active Directory and meet service
expectations through effective multitasking and SLA adherence.
- Deliver excellent
internal customer service through clear communication and
relationship-building; remain adaptable in a dynamic IT environment and
available for off-hours or weekend support when needed.
Requirements
What You Need:
- Fluent in German and English with a valid working permit for a full-time job in Germany. Preferred for citizen of German or PR.
- Hands-on experience
with Microsoft Active Directory, Group Policy Objects (GPOs), Office 365, and
basic networking concepts including TCP/IP and VPN.
- Familiarity with cloud
technologies such as Microsoft Azure and Intune for modern device and identity
management.
- Proven ability to
diagnose and resolve technical issues efficiently, with strong problem-solving
capabilities.
- Excellent multitasking, time management, and
interpersonal skills, with a focus on delivering high-quality customer service
and meeting deadlines.
Benefits
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team
where your technical expertise directly enhances user satisfaction and
operational success. We offer a supportive environment that encourages
professional growth, continuous learning, and collaboration across diverse
technologies. Enjoy competitive compensation and the chance to contribute to a
global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis Germany
and be at the forefront of IT support excellence!
