Customer Experience
Full Time
Munich, Dublin, Amsterdam
Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
The Role: How you'll make an impact at Personio
This position can be office-based (hybrid) in the following cities: Munich, Amsterdam, or Dublin.
Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.
As a CX Enablement Specialist (d/f/m), your core purpose is to enhance the customer experience by ensuring the seamless release of new product features. This role is pivotal in aligning cross-functional teams and preparing both customers and internal CX teams for upcoming releases, driving customer satisfaction and engagement. By joining the Enablement & Release Management Team, you will directly impact Personio’s success by empowering our CX department with effective knowledge and release management strategies, contributing to our mission of putting customer needs at the forefront.
Role Responsibilities: What you‘ll do
Enablement-Driven Release Management: You take ownership of enablement planning and execution for new product feature releases, ensuring launches are timely, aligned with customer needs, and clearly communicate value. By preparing both customers and internal teams, you help drive satisfaction and engagement throughout the release process.
Cross-Functional Collaboration: You work closely with Product, Marketing, and CX teams to create a cohesive, enablement-first approach to release management. By aligning stakeholders, you ensure that both customers and internal teams are fully equipped for every release.
Customer Knowledge & Communication: You collaborate with CX education teams to design and manage clear, accessible knowledge content and communication plans. Your efforts ensure customers are always informed, empowered, and ready for upcoming product changes.
Internal Enablement Resource Development: You take ownership of developing and maintaining up-to-date, product-specific knowledge resources. By providing the latest information and training materials, you enable internal teams to deliver exceptional support and guidance.
Performance Monitoring for Continuous Enablement: You track release performance, gather feedback, and use insights to enhance enablement processes. Your proactive approach ensures continuous improvement in both customer outcomes and operational efficiency.
Ongoing CX Team Enablement: You identify enablement gaps and create resources that empower CX teams to deliver outstanding service. Your initiatives ensure teams are always prepared to meet evolving customer needs.
Release Readiness Enablement: You partner with PTech Ops to ensure product teams are fully enabled and accountable for release readiness and post-release evaluations, upholding high standards of quality and performance.
Role Requirements: What you need to succeed
You have several years of experience in customer-facing and enablement roles, or in release management or a related field within a SaaS or B2B environment, demonstrating a consistent ability to lead complex projects successfully.
You have strong project management skills, with a proven track record of managing multiple, cross-functional projects, meeting tight deadlines, and delivering high-quality outcomes.
You have excellent written and verbal communication skills in English (German is a plus), with the ability to distill complex topics into clear, concise updates for diverse audiences, including technical and non-technical stakeholders.
You are experienced in knowledge management, focusing on creating, maintaining, and distributing content that empowers teams and enhances the overall customer experience.
You can collaborate and build relationships effectively, enabling you to work seamlessly with various departments and build strong, productive partnerships.
You possess analytical skills and are capable of assessing release impacts, leveraging data to drive decisions, and providing actionable insights from performance metrics and customer feedback.
You are adaptable, resilient, and bring a problem-solving mindset, thriving in a fast-paced environment with shifting priorities, and utilizing experiences to navigate ambiguity and complexity effectively.
Why Personio?
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities.
We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.
Job melden
