NOMOS Glashütte is a German manufacturer of high-quality mechanical watches that is expanding its presence in the North American market. We want to grow our NYC-based team and offer an entrepreneurial environment with a particular focus on quality and customer service.
Your position
You will be part of NOMOS’ US team, working at the digital purchasing and after-sales experience of our customers and are responsible for their satisfaction.
Tasks will include
- Competent advice and support for our national and international customers by e-mail, on the phone or via chat as well as sometimes in person
- Ensuring smooth order processing, working closely with other teams and locations in Germany
- Handling all administrative and organizational tasks, related to order processing and customer satisfaction
- Evaluating your customer contact experience with a view to improving the sales and after-sales experience and our workflows
Qualifications
- Experience in a customer facing service role either in person or via digital channels
- First work experience in the described area
- Excellent B2B and B2C communication skills (both written and verbal)
- Experience with QuickBooks, Shopware or related order management software
- Skilled in working with MS Office (Excel, Word, Outlook)
- Knowledge of German is a plus
As the ideal candidate, you are:
- An excellent communicator and an organized team member with diligence and great attention to detail
- Customer oriented with a focus on prompt and considerate communication
- A self-starter and quick thinker who can manage themselves independently
- Results driven team player
- Knowledgeable about high-quality luxury goods and/or mechanical watches is a plus
Candidates must possess authorization to work in the U.S.
Benefits:
- 22 days PTO and 7 Public holidays
- 5 days paid sick leave
- Health care supplement
- MTA/LIRR/PATH/Metro-North monthly transit card
Salary: $50.000- $55,000
To apply, please let us know what sets you apart by sending a cover letter and a resume to [email protected]
(Please note that we are only able to review applications that include both a cover letter and resume.)
NOMOS Glashuette USA Inc.
Ms. Katrin Schurig
New York, NY 10018
