Engineered in Germany, Proven in the Wild
Jack Wolfskin is an internationally renowned outdoor brand and part of the ANTA Sports Group, one of the world’s leading sporting goods companies. As one of the top providers of high-quality outdoor apparel, footwear, and equipment in Europe and China, Jack Wolfskin stands for innovation, functionality, and sustainability. With a strong network of owned stores and franchise partners, the company is also one of the largest franchisors in Germany's sporting goods retail sector.
We’re looking for people with a spirit of adventure - free thinkers who blaze their own trail and explore the wild with passion together with a strong team that lives and breathes the outdoors. Sound like you? Then welcome to the Wild Ones.
Jack Wolfskin is an internationally renowned outdoor brand and part of the ANTA Sports Group, one of the world’s leading sporting goods companies. As one of the top providers of high-quality outdoor apparel, footwear, and equipment in Europe and China, Jack Wolfskin stands for innovation, functionality, and sustainability. With a strong network of owned stores and franchise partners, the company is also one of the largest franchisors in Germany's sporting goods retail sector.
We’re looking for people with a spirit of adventure - free thinkers who blaze their own trail and explore the wild with passion together with a strong team that lives and breathes the outdoors. Sound like you? Then welcome to the Wild Ones.
We free the wild inside everyone and out there!
We are looking for you to join our Customer Service Department at our headquarters in Idstein as a Customer Service Specialist B2B (m/f/d )as soon as possible.
Your role in the Wolfpack:
- Independent handling of communication with the assigned region across all relevant channels (e.g., email, ticket systems, phone)
- Providing customers in the region with information regarding orders, stock availability, and specific reports
- Managing the order book by entering, monitoring, and overseeing all types of orders
- Supporting seasonal transitions by ensuring the timely exchange of required style and pricing master data with customers and the sales team
- Preparing and verifying all data required to ensure accurate delivery of the seasonal order book
- Contributing to the achievement of monthly and annual sales targets by tracking deliveries, taking corrective actions, and finding optimal solutions with all involved parties when needed
- Monitoring complaints and electronic documents for errors and correcting them using the provided tools and processes
- Organizing sample shipments to customers
- Ensuring company policies are applied and followed.
What you bring:
- Completed business-related degree or a comparable qualification
- Several years of professional experience in Sales Operations or Customer Service
- Confident use of Office 365 tools and understanding of ERP systems (experience with SAP is a plus)
- Independent problem identification and proactive communication with colleagues and customers
- Strong team player with excellent communication skills and a hands-on mentality
- Excellent verbal and written communication skills in German
- Very good command of English, both spoken and written
- Reliability, efficiency, and the ability to work independently
What you can expect from us:
- An exciting product world and international environment in a responsible, sustainability-driven company
- German and English as our working languages
- 30 days of paid vacation per year
- Flexible and hybrid working models
- Mobile working from abroad for up to 4 weeks per year
- Attractive employee discounts and company benefits
- “Employee Referral” bonus program
- Exclusive perks via Corporate Benefits
- Bike leasing – monthly subsidies for up to two leasing contracts
- EGYM company fitness – access to over 7,000 gyms
- Mental health support and professional development with our partner Nilo
- Team events and outdoor sports activities
- A first-name culture and casual dress code
- Free water, coffee, and a variety of teas
Ready for your next adventure?
Then become part of our team! We look forward to receiving your application – exclusively via our online career portal – including your CV, earliest possible start date, and salary expectations.
Job Details
Title
Customer Service Specialist B2B (m/f/d)
Area of activity
E-Commerce & Digital
Location
Idstein (Headquarter)
Entry level
Professionals
Start date
as soon as possible
Contract type
Unlimited
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