CUSTOMER CARE COORDINATOR IMPORT (m/f/d)
JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES
In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels.
- Smooth customer and service oriented performance for designated clients
- Active communicator with international internal as well as external stakeholders
- Escalation point for enquiries or complaints
- Liaise cross functionally to overcome operational issues
- Ensure compliance with company rules
- Promoting e-commerce platform and self-service tools as applicable
REQUIRED SKILLS AND COMPETENCIES
- A minimum of 2 - 3 years of professional shipping experience preferably
- Distinct customer and service focus
- Persuasive, target and result oriented
- Google Workspace skills and a strong administrative focus
- Clear oral and written communication skills in German and English
- Strong digital orientation and growth mindset
WHAT WE OFFER
- Part-time employment (20 - 25h)
- Modern workplace
- Mobile working possibilities (2 days per week)
- 30 days vacation
- Flexible working time
- Job bike possibility
- Company pension scheme
- Open communication and innovative collaboration
- Career & development opportunities
Located in the Hamburg office.
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