CUSTOMER CARE COORDINATOR EXPORT (m/f/d)
JOB PURPOSE
In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels. This job involves providing excellent customer service to key accounts, using self-service tools and working with internal and external stakeholders.
PRIMARY JOB RESPONSIBILITIES
- Smooth customer and service oriented performance for designated clients
- Enhance service to customers by making sure that all KPI's and SOP's are met or followed
- Actively improve effectiveness and productivity
- Active communicator with international internal as well as external stakeholders
- Escalation point for enquiries or complaints
- Liaise cross functionally to overcome operational issues
- Ensure compliance with company rules
- Promoting e-commerce platform and self-service tools as applicable
REQUIRED SKILLS AND COMPETENCIES
- A minimum of 3 years of professional shipping experience in shipping is required
- Distinct customer and service focus
- Persuasive, target and result oriented
- Google Workspace skills and a strong administrative focus
- Clear oral and written communication skills in German and English
- Strong digital orientation and growth mindset
- Teamwork and high engagement level
WHAT WE OFFER
- Modern workplace
- Mobile working possibilities (2 days per week)
- 30 days vacation
- Flexible working time
- Job bike possibility
- Company pension scheme
- Open communication and innovative collaboration
- Career & development opportunities
Located in the Hamburg office
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