Your Role
- Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
- Provide SLA 1 Class Support for the Workload Automation Service
- Maintain the operational model of our Workload Automation Tool
- Participate in migration projects within the Workload Automation domain
- Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain
- Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions
- Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency
Your Profile
- Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry
- Initial working experience in Workload Automation and IT Operations
- Basic experience with Workload Automation Tools
- Deep knowledge of service delivery within ITIL guidelines
- Ability to understand and hold various roles in IT
- Experience in coordinating and communicating complex tasks
- Excellent communication skills in English and the ability to work both independently and as part of an international team
- Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders
Your ZEISS Recruiting Team:
Mrs. Selina Riccio