As a Field Service Engineer II here at Honeywell, you will have the opportunity to provide advanced technical support and expertise to our customers in the Industrial Automation (IA) business unit. You will be responsible for troubleshooting and resolving complex technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business.
In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.
At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying, and developing successors, driving retention and engagement, and fostering an inclusive culture.
- Troubleshoot and resolve technical issues for customers
- Conduct equipment installations, repairs, and maintenance
- Provide technical support and expertise to customers in the field
- Collaborate with cross-functional teams to ensure customer satisfaction
- Maintain accurate records of service activities and documentation
- Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics
- Minimum of 2 years of proven experience in field service engineering, with a focus on complex technical solutions
- Strong technical knowledge and expertise in Industrial Automation technologies
- Excellent problem-solving and troubleshooting skills
- Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
- Experience in project management and execution
- Strong customer focus and ability to build and maintain relationships
- Advanced Engineering degrees like EE (Electrical Engineering), ME (Mechanical Engineering)
- Strong leadership and mentoring skills
- Continuous learning mindset and willingness to stay updated with industry advancements
- Results-oriented approach and ability to drive projects to successful completion
- Strong problem-solving and analytical abilities