VP Major Claims
In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets, and liabilities and to meet its contractual obligations to customers across the group.
Job Description
We are seeking a dynamic and experienced VP of Major Claims to lead our major loss function across all non-life insurance classes within DHL Group. This role is critical in providing both strategic and operational leadership to our business partners and Insurance & Risk Management (IRM) claim teams in managing and coordinating major and complex losses.
Location: Bonn
Moreover, your main tasks will be:
- Direct and manage the major loss control tower, overseeing the resolution of significant claims against and by DHL Group within global insurance programs across all classes of insurance.
- Formulate and align the strategic major loss strategy with DHL Group Divisional claim owners and insurers, execute the strategy, adapt as necessary, and report on outcomes and lessons learned.
- Manage all aspects of major claims, including financial impacts (reserving, recoveries, and payments), closure strategies, milestones, and progress reports.
- Provide immediate, proactive, and proportional responses to incidents, enabling the business to effectively manage customer expectations.
- Instruct and coordinate with appropriate external resources and experts, including loss adjusters, surveyors, legal counsel, insurers (claims agents), and subrogation experts.
- Manage and direct external service providers, including Third Party Administrators, ensuring performance delivery and effective account relationship management.
- Collaborate with regional senior Insurance & Risk Management claim functions to maintain effective communication and coordination regarding major claims and their impact on business relationships.
- Provide a central escalation and referral function for technical and policy coverage queries and issues related to claims, both above and below the major loss threshold.
- Review the root causes of major or recurring losses and provide insights to the business on operational risk, contracting risk, and other risk mitigations.
- Conduct large loss review meetings and prepare reports for Board-level business review meetings and other stakeholders, covering all aspects of major claims.
- Develop strong, trusting relationships with key stakeholders.
Your profile should look like:
- University degree and/or a professional qualification in insurance (e.g., ACII, AIRM, CILA).
- 15 years in complex claims management at a senior level, with deep knowledge of claims processes and policy coverages.
- Extensive knowledge of global legal issues as a claims manager/loss adjuster within the insurance industry.
- International business and claims handling experience with a proven track record in the marine transportation/logistics sector.
- Strong leadership capabilities with effective delegation and direction across claims portfolios.
- Excellent negotiation, conflict resolution, and presentation skills, with the ability to simplify complex issues for all management levels.
- Strong multitasking abilities, attention to detail, and capacity to work under deadlines.
We offer:
At DHL, we are committed to fostering a diverse and inclusive workplace. We value innovation, collaboration, and the drive to succeed. Join our team and contribute to shaping the future of logistics while advancing your career in a dynamic and supportive environment. We offer the opportunity to work with diverse and complex stakeholders from different business units, along with a competitive salary and world-class benefits.
Application Process:
If you are passionate about leading major claims management and are ready to make a significant impact, we invite you to apply. Please submit your resume and a cover letter outlining your qualifications and experience.