The Position
If you’re eager to gain hands-on experience in operations and claims management, we’d love to hear from you!
As a Claims Agent Intern, you will be part of our Customer Support team in our centrally-located Berlin office, focusing on claims management and operational issue resolution. As part of this role, you will:
- Manage and document claims by ensuring timely and accurate submissions to our partners.
- Investigate lost or damaged shipments, working with carriers to secure resolutions for our merchants.
- Analyze claims data to identify trends and areas for improvement, supporting data-driven automation decisions.
- Keep merchants informed throughout the claims process to ensure a seamless customer experience.
- Collaborate with the Tech and Operations teams to enhance claims handling and dispute resolution.
- Optimize internal workflows to improve efficiency as Hive continues to scale.
Your Profile
We are looking for someone who:
- Currently pursuing or recently completed a degree in Business, Logistics, Supply Chain, or a related field.
- Strong attention to detail and ability to handle multiple claims simultaneously.
- Problem-solving mindset and ability to work in a fast-paced environment.
- Interest in logistics, customer support, and operational processes.
- Excellent written and verbal communication skills – you will be handling carrier and merchant interactions.
- Fluency in English (C1 level). German (C1) is strongly recommended.
- Proficiency in Google Sheets, Excel, or data analysis tools is a plus.
Our offering
- Be part of the Hive.
Become part of a high-performing team of exceptional people from McKinsey, Amazon, Shopify, Google, Blackstone, J.P. Morgan, DHL, and more. At Hive, we foster a culture of trust, collaboration, and constructive feedback—where people are empowered to grow and make a real impact. - Make your mark.
Shape the future of commerce operations in a fast-scaling company with a strong entrepreneurial mindset. You’ll work on exciting challenges from Day 1 and grow alongside Hive as we expand across Europe. - Competitive compensation.
We offer market-competitive salaries, including an equity incentive plan (EIP) for all full-time team members. - Tools to thrive.
You'll receive a MacBook and the tools that suit your working style best—whether that’s an extra monitor, headphones, or something else to boost your productivity. - We support your well-being.
Enjoy 30 vacation days per year, with an additional 20 days to take as paid sabbatical every 3 years at Hive. - Office perks & team events.
Free drinks and snacks in our offices, and regular team events—including workations that bring the entire Hive team together.
About us
We're revolutionizing e-commerce operations.
At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.
Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.
Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.