Intern, Agentic AI Strategy & Operations

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on the lookout for an Intern, Agentic AI Strategy & Operations to join the Agentic AI Team on our journey to transform the way we serve our restaurant partners.

This is not just another internship. It's a rare opportunity to help build and scale AI agents with real business impact—beyond decks and slides. You’ll contribute to the creation of AI-powered systems that will directly support hundreds of thousands of restaurant partners across 70+ markets. You will report directly to the Director of Agentic AI Strategy & Operations and be a full member of the Agentic AI team. If you’re excited about learning, seeing your work go live and make a difference fast, this is the place for you.

• Support the cross-functional team to design, scale, and measure performance of AI Agents for restaurant partners

• Assist in preparing new market launches and coordinate execution across commercial, product and data teams

• Assist in developing frameworks to evaluate agent performance, improve quality, and identify optimization opportunities

• Contribute to the development and maintenance of structured knowledge bases that AI agents rely on to provide high-quality responses

• Drive analyses to assess the business and operational impact of conversational AI agents

• Help prepare strategic recommendations and executive-level materials for senior stakeholders across global teams

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  You are a top-performing student at a leading university in a relevant field such as business, computer science, data science, economics, or engineering

• You have completed at least one internship in a strategic, analytical, or technical environment (e.g. strategy consulting, tech product teams, VC/PE, or AI startups)

• You’re curious about how AI will shape the future of food delivery

• You are analytical, structured, and strong in both problem-solving and communication

• You thrive in ambiguous environments and enjoy taking initiative on tough challenges

• You are hands-on, have a strong bias for action, and are not afraid to roll up your sleeves to get things done

• You are fluent in English, both written and spoken

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

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  Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support, access to the Udemy Business platform to explore a variety of online courses

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Mindfulness and Gym & Bicycle Subsidy

• The power of getting together over some food is unrivalled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses and access to Internal Housing Hub

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.