About the Team
Fulfilled by TikTok is a service which aims to help the growth of The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our logistics operations team. Together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

We are looking for a talented account manager to join the Germany team for the Fulfilled by TikTok (FBT) division. A successful candidate would play a pivotal role in scaling FBT in Germany to help merchants grow on the platform with their logistics and fulfilment needs. This role will be pivotal in helping raise the visibility and adoption of a new product to a wider set of Merchants, which aims to help them We are looking for someone with an entrepreneurial spirit, who is adaptable, collaborative, and is able to work with a number of Merchants, and internal stakeholders in a fast paced and exciting environment.

Key Responsibilities
- Engages with Mass Acquisition, Incubation and Marketing teams to help drive campaigns for wider Merchant outreach for TikTok Shop Merchants, including hosting and participating in webinars/digital events and attending Merchant Meetings with eCommerce team account managers;
- Drive the development of seller education guides and content, and also help guides for inbounding to help Merchants onboard and adopt FBT. This may also involve training merchants via webinars and videos;
- Work cross functionally with logistics and operations teams to understand Merchant feedback and potential improvement areas. This may include activities such as sharing Merchant feedback (Voice of the Customer), conducting reviews with Account managers, and running Surveys/Roundtable with Merchants;
- Regularly engage with a limited set SMB size sellers to give limited AM support (i.e. Helping them to onboard with FBT and create the first inbound order). This may involve development of presentation/metrics to review with Merchants;
- Provide regular updates internally to the progress of the lead/funnels and potential trends/forecasts. This may involve developing funnel views and metrics to help drive Business Development discussions.