Job Description
At Rolls-Royce, we pioneer cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet’s vital power needs. Within our People Services team in Dahlewitz (near Berlin), we are looking for a motivated People Services Lead (f/m/d) to drive process excellence, ensure seamless employee services, and support continuous improvement across HR operations.
This role acts as a key point of contact for HR processes, contributing to operational efficiency and creating a positive employee experience within an international and dynamic environment.
Key Responsibilities
- Serve as a point of contact for HR processes within People Services.
- Contribute to the development of new techniques and continuous improvement of workflows.
- Identify opportunities to enhance service quality and timeliness.
- Build and maintain process flows and procedural documentation to support operational performance.
- Liaise with key stakeholders to implement and roll out new procedures and processes.
- Engage with stakeholders across functions to ensure a positive employee and customer experience.
- Support the evaluation and resolution of complex HR requests in ServiceNow.
- Train and coach team members on processes, systems, and best practices.
- Collaborate with other Rolls-Royce entities and locations to harmonize HR processes.
Qualifications & Experience
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- Minimum 3 years of experience in a People Operations or HR role, ideally in an international or matrix organization.
- Solid knowledge of the employee lifecycle, HR policies, and HR best practices.
- Hands-on experience with HRIS platforms (e.g., Workday, ServiceNow, or comparable tools) and MS Office Suite.
- Fluent in German and English (written and spoken).
- Proven ability to manage multiple priorities with exceptional attention to detail.
- Strong problem-solving mindset with the ability to identify inefficiencies and propose improvements.
- Excellent interpersonal and communication skills with a strong customer-oriented approach.
- Demonstrated ability to handle sensitive and confidential information with discretion and integrity.