Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
LinkedIn is expanding the team that drives customer value through product adoption and implementation of our core Talent Solutions. We are building out our incredible team of global Implementation Consultants focused on educating and engaging LinkedIn’s customers, helping them achieve success with LinkedIn products, maximizing their return on investment.
Relationships matter to us. We are looking for individuals who can add to the magic of our team while driving massive impact for our business. Let us know if you are a fit.
Responsibilities:
Your primary responsibility will be acting as a short term, client-facing project manager which includes executing against existing project plans for global clients, holding internal and external stakeholders accountable to timelines, leading scaled change management efforts, delivering education ensuring client utilization and optimization, and ultimately helping our most trusted clients achieve their talent acquisition goals.
Other responsibilities include:
• Conducting gap analysis to identify current and existing end-user training opportunities
• Utilize LinkedIn, client and other data to derive insights to drive greater customer engagement
• Maintain and articulate a deep understanding of our solutions and program
• Work with cross functional teams to provide voice of customer feedback to inform future strategy
• Collaborate on internal projects to build scale, automation and value for our team and program
Who will you work with? Your main internal partners will be Customer Success Managers and Sales Account Directors. Your customers will range across verticals, industries and regions. These are existing clients who already have strategic partnerships with us, and are ready to take their investment to the next level.
Let’s talk culture and team. You will be joining a team of Implementation Consultants, all of whom are creative, collaborative and inspire excellence. Our team has a variety of experience, including customer success, sales, recruiting, talent management, implementation work, education and more.
- We are in it with our customers.
- We believe in diversity of thought.
- We believe our collective power is stronger than individual success.
- We believe in brainstorming and problem solving together, rather than in a silo.
- We believe navigating through change is crucial, and it’s one of our core strengths.
- We are committed to maintaining an environment of belonging and transformation.
Qualifications
Basic Qualifications:
- 2+ years’ experience in an Account Management, Implementation, Change Management, Project Management, Customer Success, Consultancy and/or Training role
- Fluency in English and German
- Experience working with multiple customers
- Experience delivering tailored training and change management, achieving high client adoption rates
- Experience deriving insight from utilization data to address client goals
Preferred Qualifications:
- Alignment to LinkedIn’s culture and values
- First hand experience with virtual webinar tools, Salesforce, Smartsheets, LinkedIn products
- Project management certification
Suggested Skills:
- Clear Communication
- Trust-building
- Data-driven mindset
- Problem-solving
- Fast Learner
Additional Information
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.