"This role is located in Munich, Germany - We are a hybrid work environment and are in the office 3+ days/per week."
Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.
A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage's Top Workplaces USA and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work" for 2024.
About You:
- You're a natural problem-solver who can develop an independent perspective and structure information effectively, even amid uncertainty.
- You communicate clearly and effectively across all levels of an organization, from the shop floor to C-level executives.
- You have direct experience implementing change in manufacturing or deploying technology systems in operational environments.
- You are customer-obsessed and passionate about partnering with clients to deliver measurable impact.
- You are resourceful and can "Google your way out of most problems," understanding that every customer has a unique perspective.
What skills do I need?
- 4+ years in a customer-facing role such as Account Management, Customer Success (SaaS preferred), or Management Consulting.
- Direct experience within discrete manufacturing is essential, particularly with a background in industries such as Industrial Machinery, Automotive, Aerospace and Defense, or others.
- A BA/BS is required (MBA/Masters preferred), along with a demonstrated ability to understand complex business challenges and align technology solutions to solve them.
- Exceptional presentation and interpersonal skills, with experience creating and leading executive presentations for enterprise corporations.
- Proven experience coordinating and leading action among cross-functional teams (e.g., Sales, Product, Engineering).
- A strong bias for action and client impact.
- Ability to travel up to 20%.
- Business fluency in German or French is required.
Key Responsibilities:
- Own the end-to-end relationship for a portfolio of key accounts, acting as a trusted advisor to ensure their success and health.
- Proactively identify opportunities to expand the use of Tulip's platform within existing accounts, acting as a strategic partner to manage contract renewals and support commercial expansion in collaboration with Sales.
- Strategically guide customers to leverage Tulip for operational improvements by recommending use cases and tracking and communicating a clear, measurable return on their investment.
- Coordinate across internal teams such as Product, Engineering, Sales, and Professional Services to address customer needs and influence the product roadmap.
- Help build and improve internal processes and content, creating mechanisms to scale up and mature the Customer Success function.
Key Collaborators:
- Customers
- Tulip's partners, who may also be supporting an account
- Professional Services
- Support teams
- Sales
- Product Management
Working At Tulip
We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered. We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:
- Direct impact on product and culture
- Company equity
- Competitive benefits package including commuter benefits, learning and development benefits, team events, catered lunches 3 days a week.
- Flexible work schedule and unlimited vacation policy
- Learning and Development Benefit
- Virtual company events and happy hours
We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
