General Information
Job Description
To provide full administrative support to the Director of Events and the Events team ensuring the upkeep and smooth running of the department. To assist with incoming inquiries where possible and to perform any other reasonable task as requested by management.
Key Responsibilities:
- Professionally answer all general telephone calls and manage guest expectations in absence of other members of the team, communicating with appropriate departments as necessary.
- Handle all inquiries, both via phone and email, qualifying and distributing per departmental guidelines.
- Conduct show around during absence of managers.
- Prepare and distribute all material and correspondence relative to the successful operation of the department such as contracts, daily events, banquet event orders, change logs, diagrams, amenity requests, printed menus and other collateral as requested.
- Perform daily, weekly and monthly, or as needed, administrative duties.
- Consistently offer professional, friendly and engaging service.
- Book and prepare BEOs for in-house events.
- Revise and update Banquet menus
- Audit Event Sales database through Salesforce as requested
Qualifications & Skills:
- Two years hotel related work experience, graduating from a business/hotel school an asset.
- Prior experience in a similar role or within luxury hospitality is preferred.
- Fluency in German and English is preferred; proficiency in additional languages is a strong advantage.
- Ability to anticipate and understand guest needs to deliver exceptional service.
- Proficient in Word, Excel and Microsoft Outlook with Delphi/Salesforce knowledge a strong asset.
- Must be a self-starter and able to meet deadlines, work independently, able to make decisions in absence of an Event Sales Manager or Executive.
- Ability to work days, nights and weekend when necessary.
About Us
Rosewood Munich opened in Autumn 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich is ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic city center. The hotel is located within walking distance of several of the city’s most popular sites and destinations, including central Marienplatz square, the Residenz city palace, Bavarian State Opera, and the Maximilian- and Theatinerstraße shopping districts, as well as world renowned museums. Rosewood Munich offers 132 spacious guestrooms and suites designed to complement the property’s original façade and iconic stairways, which remain well preserved and contribute to the city of Munich’s ensemble of historical buildings. The property boast an inviting lobby lounge and two distinct dining venues, which include a full service restaurant and a vibrant bar. Rosewood Munich also features a full service spa, which house five treatments rooms, as well as an indoor pool and fitness area. Additionally, the hotel includes extensive meetings and events spaces to accommodate a variety of private gatherings, conferences, and special events for up to 400 guests.
