At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
HealthCast™ remote monitoring, connectivity, and interoperative solutions help to optimize workflow, simplify patient management, and empower clinicians with actionable insights.The Customer Success Manager (CSM) provides guidance, planning, and oversight, helping customers adopt our clinical solutions and implement technical best practices.
As a key partner, the CSM ensures our customers achieve their strategic objectives and maximize value from their investment. The CSM also serves as the link between the customer and internal teams (Sales, Product Management, Engineering, etc.), streamlining collaboration across departments.
You will report to the HealthCast Western Europe Leader and will be responsible for the project's success from the customer's perspective.
This role will cover DACH and is a remote role, but travel may be required up to 50% per month. This means your home/remote location is the primary work location. There may however be requirements to attend a Medtronic location for meetings from time to time.
There is a facility-based immunization requirement for this position. Therefore, full Measles immunization is a requirement to fill the open position.
Responsibilities may include the following and other duties may be assigned:
- Manage relationships with assigned clients, driving product adoption, ensuring retention, and facilitating renewals.
- Develop Customer Success Plans to help customers achieve their goals.
- Work with the Account team to define key success criteria and ensure customer satisfaction.
- Track customer progress through key performance indicators (KPIs) and report internally and externally.
- Schedule regular check-ins with clients to review program status and executive dashboards.
- Establish yourself as a trusted advisor to the customer, driving continued value our solutions
- Collaborate with the sales team to identify new opportunities for product usage.
- Identify and pursue upsell and cross-sell opportunities.
- Advocate for customer needs and resolve concerns by coordinating with relevant teams.
- Provide expert guidance on deployment and operational best practices.
- Lead training sessions or workshops to demonstrate product value.
- Keep customers informed about new product features and updates.
- Address technical questions, issues, or escalations by working with support and product management teams.
- Stay current on platform functionality and future product developments.
- Engage with insurance companies to explore reimbursement opportunities for customers.
Required Knowledge and Experience:
- Bachelor’s Degree required; Advanced Degree preferred.
- Nursing or Respiratory Therapist experience preferred.
- 5+ years of customer-facing experience in post-sales or services roles, preferably in healthcare.
- Proven experience driving customer satisfaction, product adoption, and retention.
- Strong public speaking, presentation, and communication skills.
- Experience developing product use cases and workflows with customers.
- Experience conducting training sessions or workshops for customers.
- Familiarity with enterprise software and healthcare technologies.
- Willingness to travel up to 50% per month
- Proficiency in MS Office required.
- Fluent of written and spoken German and English
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
