A structured, conceptual approach meets a hands-on mentality and a strong team spirit.
That’s what makes WHEELS valuable – for us, our customers, and our partners. Today, we are a leading provider of contract logistics and much more than just a transport service provider. Whether it’s value-added services or IT consulting – we take new paths and constantly discover: there’s more potential in all of us.
What potential would you like to unlock with us as a Customer Service Representative – Transport / B2B (m/f/d)?
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You will be the first point of contact for assigned customers in daily business – via phone and email.
You ensure that agreed services are reliably executed – from selecting the appropriate truck type to detention fee arrangements and time slot bookings.
You carefully check order data and request any missing information when needed.
Monitoring transport volumes is also part of your responsibilities. In case of deviations, you proactively communicate with customers and dispatchers.
You will manage your area independently while closely collaborating with adjacent teams.
When facing capacity shortages or surpluses, you respond flexibly – whether by assigning jobs via freight exchanges or through discussions with existing customers.
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Professional experience in freight forwarding, logistics, or B2B customer service.
Strong communication skills and a clear focus on what matters.
A structured, reliable, and self-driven work style.
Flexibility and organizational talent – especially in fast-paced situations.
Confident handling of digital tools and ideally transport management systems.
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Join a team that strives to bring out the best in everything and stands out for its strong team cohesion.
Flexible working hours and partial remote work to support your work-life balance.
Enjoy modern offices and an on-site daycare center for your children.
Fitness programs via Wellpass and attractive employee discounts.
Love coffee? Perfect – the drinks from our authentic Italian portafilter machine taste like la dolce vita and are on the house.
Holiday & Christmas bonuses, plus a company pension scheme.
Want to learn more?
Discover valuable insights about WHEELS Logistics in our stories.
