Company Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
We are on the lookout for a Principal, AI Agent Strategy & Operations to join the Vendor team on our journey to always deliver amazing experiences.
As part of our Vendor Team, you’ll be the driving force behind the success of thousands of restaurants, shops, and local businesses. Your contributions will empower vendors with advanced tools to manage their operations, boosting their visibility and reach. Every feature you help build will create growth opportunities for businesses of all sizes, strengthening Delivery Hero’s ecosystem and impact.
You will sit at the intersection of business, product, and operations, ensuring that our AI-powered agents not only work but scale reliably across 60+ countries. These agents are designed to support restaurant partners by advising them, driving growth, and automating key workflows, and your job is to make sure this happens at speed and with impact.
This is not a traditional ops role. We’re looking for someone with strong business acumen, structured thinking, and a drive to get things done in ambiguity. You may not have a background in product operations, and that’s okay. What matters more is your ability to move fast, solve tough problems, and collaborate across diverse teams.
Design and operationalize scalable processes that support AI agent rollout, improvement, and adoption across markets
Collaborate with product, engineering, analytics, and market ops teams to turn product vision into execution
Build structured performance evaluation and feedback mechanisms to monitor agent success and uncover friction points
Support go-to-market, experimentation, and agent tuning initiatives to ensure local success and global consistency
Translate business insights into product recommendations, acting as a strategic partner to the product and data leads
Qualifications
4+ years of experience in a fast-paced, high-output environment such as management consulting, venture capital, or a startup / scale-up
Strong problem-solving, with the ability to break down ambiguity into clear, actionable plans
Solid commercial sense and analytical skills — you can connect user outcomes to business results
Execution-focused, with a self-starter mindset and comfort in navigating unstructured environments
Great communicator and team collaborator — able to align diverse stakeholders and keep momentum
Interest in the evolving field of AI, with a curiosity for how technology can drive real-world business transformation
Nice to have:
Experience working with data teams is a plus
Additional Information
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.