Company Description
For more than 30 years, we have been developing cutting-edge science and technology to empower biomedical research and personalized medicine. We combine excellence from more than 60 disciplines in natural sciences, engineering, and informatics to significantly contribute to biomedical sciences. We encourage a creative working environment driven by pioneering spirit – to seek new horizons – boldly envisioning the future and turning it into reality. Today, more than 4,700 experts from over 50 countries contribute to our sustainable success.
Job Description
As a member of Miltenyi Biotec's Global Technical Support Team, you will provide expert-level technical support across our product portfolio and deliver comprehensive product training to customers and colleagues. Your responsibilities will include:
- Offering technical support to colleagues worldwide (sales, support, and service), distributors, and customers. This involves answering inquiries, providing application support, investigating, and troubleshooting technical issues, and managing our product knowledge database.
- Collaborating with our QA department to handle complaints and carefully documenting support activities to collect, analyze, and communicate data required for product performance analysis.
- Occasionally providing on-site support during customer demos, instrument installations, or troubleshooting, and creating, managing, and delivering product training both in-house and in the field worldwide.
- Supporting products throughout all stages of the product lifecycle by working closely with marketing, R&D, and production teams.
Qualifications
- You hold an academic degree (Master or PhD) in natural science (biology, biotechnology, or medicine), engineering, or a comparable scientific education.
- Proven experience in various biological fields such as cell biology, immunology, hematology, neurology, or stem cells is essential. Experience with clinical cell manufacturing, flow cytometry, cell culture, functional assays, or transfusion medicine is an advantage.
- As a strong communicator in English, you can discuss technical issues and convince stakeholders through written and oral presentations. Additionally, you possess a high level of proficiency in another foreign language (German, French, Italian, or Spanish).
- You are skilled in serving customers and have a strong service-oriented mindset, including an understanding of global 24/7 support for critical applications and a willingness to cover occasional weekend and public holiday shifts.
- This position is office-based but requires regular international travel.
Additional Information
What we offer
- Flexible and remote work: Enable time management on your terms
- Diversity: International teams and cross-border intercultural communication
- Room for creativity: It’s the cleverest solution that we always strive for
- Health & Sport: We offer a wide range of corporate sports activities and health provision
- Miltenyi University: A clever mind never stops learning, take advantage of our in-house Training Academy
Diversity is the bedrock of our creativity.
Our mission: To innovate treatments and technologies and tackle the world’s most serious health challenges. And that’s why we connect the dots –across various disciplines, linking different perspectives, skills, and abilities.
You and your talent are welcome here in our inclusive and collaborative environment. So come as you are. Regardless of gender, sexual identity, age, ethnicity, religion or disability.
Become part of our team and focus on pushing the borders of medicine.
Contact us
If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references, and certificates). Please give us some idea of when you can start and the kind of salary you are looking for, outlining the reasons you have made this application.