Overview:

**Position contingent upon contract award**

SOSi is seeking a highly qualified Junior Help Desk Specialist to support US Army requirements in the Europe & Africa Area of Responsibility (AOR).

Responsibilities:

Provide Tier 1 and 2 enterprise IT help desk services including, but not limited to, incident management and problem resolution, in accordance with the Army IT Portfolio (AITP).
Deliver end user and common device support for enterprise IT help desk services that include coordinating with the Army Enterprise Service Desk (AESD).
Support ticket creation if the end user is unable to perform this function.
Ensure help desk services are prioritized for Very Important Persons (VIPs) and maintain a VIP Tracker.
Provide telephonic support when VIPs are traveling.

Qualifications:

Bachelor’s degree or AA with 2+ years of experience, or high school with 4 years of relevant experience.
An active in scope Secret security clearance.
DOD Cyber Work Force (DCWF) 411 Certs: Security+ Network+ or A+ or equivalent.
Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
Ability to effectively communicate with internal and external stakeholders.
Ability to follow processes, procedures, and direction to support client needs.

Working Conditions:

Normal office conditions with potential to perform duties in deployed locations.
Core hours of operation are Monday through Friday, 0600 – 1700
May be requested to work evenings and weekends to meet program and contract needs.
It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.

Junior Help Desk Specialist

Journeyman Help Desk Network Specialist