Overview:
**CONTINGENT UPON CONTRACT AWARD**
SOSi is seeking a highly qualified Journeyman Help Desk Network Specialist to support our government customer requirements in the Europe & Africa Area of Responsibility (AOR).
Responsibilities:
- Provide Help Desk support to respond to or resolve network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.
- Perform network maintenance to ensure networks operate correctly with minimal interruption.
- Must uphold the highest standards of technical support, adhering to Help Desk procedures and policies, and contributing to operational efficiency.
- Bachelor’s degree with 3+ years of experience or AA with 5+ years of experience, or high school with 6+ years of relevant experience.
- Required DCWF 411 Certifications: Security + or Network + or A+
- An active in scope Secret security clearance.
- Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
- Demonstrated ability to effectively communicate with internal and external stakeholders.
- Proven support experience, assisting contractor management with various tasks and projects.
- Demonstrated history of discretion, independent judgment, and self-direction.
- Normal office conditions with potential to perform duties in deployed locations.
- Core hours of operation are Monday through Friday, 0600 – 1700.
- May be requested to work evenings and weekends to meet program and contract needs.
- It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.