Overview:
**CONTINGENT UPON CONTRACT AWARD**
SOSi is seeking a highly qualified Journeyman Help Desk Network Specialist to support our government customer requirements in the Europe & Africa Area of Responsibility (AOR).
Responsibilities:
- Provide Tier 1 and 2 enterprise IT help desk services including, but not limited to, incident management and problem resolution, in accordance with the Army IT Portfolio (AITP).
- Deliver end user and common device support for enterprise IT help desk services that include coordinating with the Army Enterprise Service Desk (AESD).
- Support ticket creation if the end user is unable to perform this function.
- Ensure help desk services are prioritized for Very Important Persons (VIPs) and maintain a VIP Tracker.
- Provide telephonic support when VIPs are traveling.
- Oversee performance of junior personnel performing this task.
- Bachelor’s degree with 3+ years of experience or AA with 5+ years of experience, or high school with 6+ years of relevant experience.
- Active in scope Secret security clearance.
- Certification meeting DCWF 411 requirements: Security+ or Network+ or A+.
- Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
- Demonstrated ability to effectively communicate with internal and external stakeholders.
- Proven support experience, assisting contractor management with various tasks and projects.
- Demonstrated history of discretion, independent judgment, and self-direction.
- Normal office conditions with potential to perform duties in deployed locations.
- Core hours of operation are Monday through Friday, 0600 – 1700.
- May be requested to work evenings and weekends to meet program and contract needs.
- It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.