Front Office Associate

We are currently looking for a Front Office Associate to join our Rosewood Munich team. Our Front Office Associate acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.

Essential Duties and Responsibilities:

• Provide courteous, professional, efficient and flexible service at all times.
• Recognising the needs of guests and responding to them promptly.
• Changing room assignments in consultation with Guest Experience or Front Office Manager
• Ensuring that Rosewood Munich standards, policies and procedures are followed at all times.
• check in and registration of all guests
• Providing a rooming and orientation tour of the hotel according to all Rosewood, Forbes and LQA standards.
• Maintaining and updating guest profiles and informing all hotel departments of guest allergies, intolerances or preferences.
• Assisting and working closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services with their duties as required.
• Dealing professionally with "walked" or "overbooked" guests.
• Documenting all complaints, problems or guest requests.
• Accepting wake-up call requests, recording and passing on information to relevant colleagues.

Rosewood Munich opened in Autumn 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich is ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic city center. The hotel is located within walking distance of several of the city’s most popular sites and destinations, including central Marienplatz square, the Residenz city palace, Bavarian State Opera, and the Maximilian- and Theatinerstraße shopping districts, as well as world renowned museums. Rosewood Munich offers 132 spacious guestrooms and suites designed to complement the property’s original façade and iconic stairways, which remain well preserved and contribute to the city of Munich’s ensemble of historical buildings. The property boast an inviting lobby lounge and two distinct dining venues, which include a full service restaurant and a vibrant bar. Rosewood Munich also features a full service spa, which house five treatments rooms, as well as an indoor pool and fitness area. Additionally, the hotel includes extensive meetings and events spaces to accommodate a variety of private gatherings, conferences, and special events for up to 400 guests.