Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience with operating systems and networking protocols.
- Experience with computer hardware and server hardware or troubleshooting/diagnosing.
- Experience with performing component-level repairs on IT equipment.
- Ability to travel up to 20% of the time.
Preferred qualifications:
- 4 years of experience in maintenance and monitoring of server systems.
- Experience with Linux operating systems.
- Experience in project management and leadership.
- Experience working within a data center or network operation center environment.
- Ability to collaborate and partner with teams to overcome issues.
About the job
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also tackle the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
You install, configure, test and troubleshoot hardware (servers and components) and server software. You also manually move and install racks and servers.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Lead troubleshooting and resolve escalated technical issues regarding affected equipment.
- Report issues and follow data center procedures to troubleshoot and diagnose somewhat complex issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
- Help test and troubleshoot server hardware components and designs.
- Configure and troubleshoot OS-related issues on server.
- Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with multiple solutions, independently.