Customer Experience
Full Time
Munich, Dublin, Amsterdam
Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
The Role: How you'll make an impact at Personio
This position can be office-based (hybrid) in the following cities: Munich, Amsterdam, or Dublin.
Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.
As a CX Enablement Lead, your core purpose is to develop and drive a cohesive enablement strategy that empowers our CX teams with the knowledge, tools, and support they need to deliver exceptional customer experiences. You’ll lead key enablement initiatives, guide knowledge management practices, and act as a strategic partner across the business to scale learning and performance across the department. In this role, you’ll directly manage and support our Enablement and Knowledge Managers, helping them grow and succeed while ensuring alignment and impact across all initiatives.
Role Responsibilities: What you'll do
Drive our CX Enablement Strategy: Define and evolve a scalable enablement vision tailored to the needs of our CX teams and aligned with company priorities.
Own Enablement Programmes: Design and lead key enablement initiatives, from onboarding to product knowledge to continuous learning, ensuring alignment and high adoption across the department.
Strengthen Knowledge Management: In collaboration with our Knowledge Manager, establish sustainable systems for creating, maintaining, and distributing knowledge effectively, while enabling the wider team to embed best practices across CX.
Lead and develop your team: Manage and coach our Enablement and Knowledge Managers, providing subject matter expertise, guidance, and development opportunities to help them succeed and grow in their roles.
Partner Cross-Functionally: Work closely with leaders and teams across CX, as well as other Enablement functions across the organisation to ensure enablement efforts are timely, accurate, and impactful.
Measure and Optimise Impact: Define KPIs and feedback loops to assess the success of CX enablement initiatives and continuously improve our approach.
Champion the CX Voice: Advocate for CX needs in internal processes, ensuring product, process, and tooling changes are effectively enabled.
Role Requirements: What you need to succeed
You have 6+ years of experience in enablement or programme leadership, with a proven track record in driving impactful enablement or L&D initiatives, ideally in a SaaS or B2B environment.
You think strategically, translating business needs into clear enablement strategies and scalable, sustainable solutions.
You collaborate effectively across functions, working with a wide range of stakeholders and influencing outcomes without direct authority.
You have a strong knowledge management mindset, understanding how to build, maintain, and embed knowledge systems into day-to-day operations.
You manage programmes and projects with confidence, keeping multiple workstreams aligned and on track to deliver measurable outcomes.
You communicate clearly and with intention, adapting your message for different audiences and simplifying complexity.
You lead with empathy and clarity, coaching and supporting team members with a people-first mindset and a focus on development and growth.
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities.
We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.