Description
Quantum Machines is the global leader in control systems for quantum computing, a field on the verge of exponential growth, bringing about opportunities like those made possible with the invention of classical computing 50 years ago.
We are assembling the strongest team of professionals in the world with the goal of revolutionizing how quantum computers are built and controlled and accelerating their arrival. Quantum Machines is backed by top-tier investors such as Battery Ventures, TLV Partners, Red Dot Capital, and Avigdor Willenz’s investment group.
We seek an experienced technical support engineer with a passion for cutting-edge technology and who is eager to solve a broad spectrum of hardware and software problems. The ideal candidate will not only provide solutions to our clients but also contribute significantly to the team's growth and ensure alignment with industry standards in customer support services.
Responsibilities:
- Serve as the primary point of contact for global customers, delivering comprehensive end-to-end support
- Conduct live troubleshooting sessions via screen sharing to accurately diagnose issues and determine root causes
- Collaborate closely with R&D teams to investigate complex problems and implement long-term solutions
- Propose and communicate effective workarounds to customers as needed
- Identify, research, and resolve recurring software and hardware issues
- Ensure continuous communication with customers, maintaining high levels of satisfaction throughout the support process
- Develop a deep and evolving understanding of our advanced quantum control systems
- Stay up to date on known system issues and maintain internal knowledge of common troubleshooting patterns
- Assist with hardware installation and deployment activities
- Travel to customer sites for on-site issue resolution (up to several times per year)
- Document technical insights, troubleshooting processes, and resolution procedures to enrich internal knowledge bases
Requirements
- 5+ years of experience in a relevant technical support position
- Proficiency in Python – Must
- Knowledge of IT and specifically computer networks – Must
- Proven hands-on experience in support, troubleshooting, and diagnostics of multidisciplinary systems (Bash scripting, analyzing logs, working with Linux CLI)
- Familiarity with CRM tools (Salesforce Service Console, JIRA, etc.) - Advantage
- Understanding SoM and embedded systems – Advantage
- Experience in startup companies – Advantage
- Passionate about technology and able to dive into new technologies quickly
- Independent, responsible, self-motivated with a can-do attitude, who loves solving problems
- Ability to provide step-by-step technical help, both written and verbal
- Excellent verbal and written skills in English