Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?
Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for a passionate Customer Service Representative Daily Banking (all genders).
As a Customer Service Representative within our Daily Banking team, you will play a central role in supporting our customers. As the first point of contact, you focus on addressing concerns from various channels and ensure a positive customer experience. We firmly believe that personalized customer experiences are at the heart of our actions. Therefore, we are looking for curious, honest, and passionate individuals who are motivated to contribute and further develop their skills in customer service.
Job responsibilities
- Serve as the first point of contact, assisting our customers and helping them resolve their concerns.
- Address general inquiries or provide support with our digital services, acting as a reliable contact with care.
- Ensure a highly satisfactory and build close relationships with our customers through your commitment.
- Contribute to shaping the future of banking and actively support the growth of the company.
Required qualifications, capabilities, and skills
- Prioritize people by collaborating with both customers and colleagues in a partnership-oriented manner.
- Demonstrate a strong service mindset and an affinity for digital service offerings.
- Fluency in German both spoken and written, along with solid English skills.
- Value and contribute to a positive work environment.
- Embrace continuous development, view change as an opportunity, and actively participate in shaping it.
Preferred qualifications, capabilities and skills
- Experience in customer service in financial industry
#ICBCAREER
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.